Cancellation policy
Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy outlines how you can change or cancel these types of purchases.
Subscriptions
When you purchase a subscription, you will receive repeat deliveries based on the duration and frequency you select.
Your payment details will be stored securely, and you will be charged for each delivery unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you do not wish to renew, you can cancel your subscription in accordance with the terms below.
You can cancel your subscription at any time. There's no minimum commitment — modify or cancel whenever you'd like, and changes will take effect before your next billing cycle.
Your order confirmation emails contain links to your order, where you can manage your subscription.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, you cannot cancel it, but you may request a full or partial refund. See our returns policy for more details.
Try Before You Buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a set period to decide if you want to keep the item. If you do not return the item within that time, your payment method will be charged in full.
1221 BRICKELL AVENUE SUITE 900
MIAMI, FL. US 33131